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FAQ Category


  • Q what if we pay money but no shipment?

    A We are old company here and we are honest manufacturer . If you worry money paid but no shipment, we can send all your the packaging and shipping container loading picture. Or you can ask your Chinese friend come to inspect our factory and your machine. 
  • Q what your company payment terms?

    A We accept TT and LC payment. 
  • Q What spare parts you will give if we buy machine?

    A We usually offer all the machine extra spare parts like the cylinder  and The electromagnetic valvem sensor, mold for the box, suction nozzle, blade etc. Each machine has extra spare parts with basic tool. 
  • Q what to do if machine stuck for some problems?

    You send us the machine problem video and machine problem parts, we will check with our technician immediately to find the solution for your problem. 
  • Q How to install machine if we buy the machine?

    A We have after service team for machine installation. Technician can travel abroad for customer machine installation and training. 
  • Q What about the machine warranty?

    A We offer 1 year warranty for all the customers. If any spare parts broken by itself not wrong operation, we will send the free replacement by free DHL for any customer. 
  • Q Why we choose your factory?

    A Our Factory is famous in dongguan city, we are middle-up scope manufacturer here. Our machine is equipped wit high end spare parts for good performance, machine has stable performance and competitive price in the market. We gain many good comments about our machine from our end users from home and abroad. 
  • Q What if we want to buy machine but cannot go to China?

    You can send us your cardboard and paper material to us for machine trial. We will make your product running in our machine, we will also provide the machine trial video for customers.
  • Q Do you provide pick-up service if we go to China to visit your factory?

    A We have pick-up service for any customer who want to visit our factory. We will pick you up from guangzhou airport or shenzhen airport. 
  • Q Where is your factory?

    A Our factory located in dongguan city, Guangdong province which near to guangzhou and shenzhen city. It costs one and half hour to Guangzhou airport, zhenshen airport and Hongkong airport. 
  • Q How long has your company been established?

    A Our company has 15 years experience in rigid box and book cover making machine. Our former company is Xinhuiyuan Machinery. 
  • Q What does your machine do?

    A Our machine mainly produce the gift box like the sweet box, mobile phone box, tea box, jewelry box, chocolate box, cosmetic box. Our machine also can produce the hardbook cover , folder , notebook cover making, calendar.