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FAQ

FAQ

  • Q How long will you delivery the machine?

    A If you buy semi automatic rigid box making machine , we will delivery within 10 working days , if you buy Automatic rigid box making machine , we need 15-20 working day to delivery the machine. 
  • Q What is your company payment terms!

    A
    We accept the T/T,LC payment 
     
  • Q Where is your factory location ?

    A Dongguan Pinchuang Automation Co., Ltd is located in Dongguan city Which only 40 minute to Guangzhou Airport. 
  • Q What kind of after-sales support do you offer?

    A
    Our technician can be abroad machine installation and training, The buyer need to pay the round ticket and commodation. And besides  we can offer online installation guidance, troubleshooting, and technical assistance from our expert team. and our machine has the Remote assitance to solve the machine  problem especially the program problem .we offer a warranty on parts and labor, as well as upgrade options to keep your machine up-to-date. At Dongguan Pinchuang Automation Equipment Co., Ltd., we’re committed to supporting your production success.
     
  • Q How does the machine ensure precision in box production?

    A
    Precision is a hallmark of our machines. The PC-8040A adopt the yamaha robotic arm and high image pixel system to achieve  a positioning accuracy of ±0.1mm. This ensures every box is perfectly aligned and assembled, meeting the high standards required for luxury packaging and professional presentation.
     
  • Q What materials are compatible with the machine?

    A
    Our machines are designed to handle a variety of materials commonly used in rigid box production. The PC-8040A supports paper thicknesses from 80g/m² to 300g/m² and paper sizes ranging from 120-1000mm in length and 80-780mm in width. This flexibility allows you to work with different paperboards and wraps to achieve the desired look and durability.
     
  • Q Can the machine produce different sizes and styles of rigid boxes?

    A
    Yes, our Automatic Rigid Box Making Machines are highly versatile. The PC-8040A, for instance, supports a wide range of box sizes—from a minimum of 60mm x 60mm x 15mm to a maximum of 500mm x 400mm x 120mm for single boxes, and up to 350mm x 200mm x 80mm for double boxes. It can also be adjusted to produce various styles, catering to diverse applications like gift boxes or electronics packaging.
     
  • Q How fast can these machines produce rigid boxes?

    A
    Production speed varies by model, but our machines are built for efficiency. For example, the PC-8040A Automatic Double Positioning Rigid Box Making Machine can produce 35-40 boxes per minute, depending on the box size and material. This high-speed capability makes it ideal for businesses with large-scale production needs.
     
  • Q What is an Automatic Rigid Box Making Machine used for?

    A
    An Automatic Rigid Box Making Machine is designed to produce rigid boxes, which are sturdy, premium packaging solutions. Automatic rigid box making machine will make the paper gluing, cardboard box corner pasting , cardboard box and paper positioning, and box forming machine automatically. Machine can do the gift box, flower box, watch box, jewelry box, shoe box, sweet box, mooncase box, cosmetic box, mobile phone box , chocolate box etc. 
     
  • Q what if we pay money but no shipment?

    A We are old company here and we are honest manufacturer . If you worry money paid but no shipment, we can send all your the packaging and shipping container loading picture. Or you can ask your Chinese friend come to inspect our factory and your machine. 
  • Q what your company payment terms?

    A We accept TT and LC payment. 
  • Q What spare parts you will give if we buy machine?

    A We usually offer all the machine extra spare parts like the cylinder  and The electromagnetic valvem sensor, mold for the box, suction nozzle, blade etc. Each machine has extra spare parts with basic tool. 
  • Q what to do if machine stuck for some problems?

    A
    You send us the machine problem video and machine problem parts, we will check with our technician immediately to find the solution for your problem. 
     
  • Q How to install machine if we buy the machine?

    A We have after service team for machine installation. Technician can travel abroad for customer machine installation and training. 
  • Q What about the machine warranty?

    A We offer 1 year warranty for all the customers. If any spare parts broken by itself not wrong operation, we will send the free replacement by free DHL for any customer. 
  • Q Why we choose your factory?

    A Our Factory is famous in dongguan city, we are middle-up scope manufacturer here. Our machine is equipped wit high end spare parts for good performance, machine has stable performance and competitive price in the market. We gain many good comments about our machine from our end users from home and abroad. 
  • Q What if we want to buy machine but cannot go to China?

    A
    You can send us your cardboard and paper material to us for machine trial. We will make your product running in our machine, we will also provide the machine trial video for customers.
     
  • Q Do you provide pick-up service if we go to China to visit your factory?

    A We have pick-up service for any customer who want to visit our factory. We will pick you up from guangzhou airport or shenzhen airport. 
  • Q Where is your factory?

    A Our factory located in dongguan city, Guangdong province which near to guangzhou and shenzhen city. It costs one and half hour to Guangzhou airport, zhenshen airport and Hongkong airport. 
  • Q How long has your company been established?

    A Our company has 15 years experience in rigid box and book cover making machine. Our former company is Xinhuiyuan Machinery. 
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Phone:+86-769-88181130
Adress: Er Wei Road, Dongbo Xincun Village, Zhongtang Town, Dongguan City, China.
FAX:+86 0769-88181130

Whatsapp: +86 13829143176

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