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FAQ

FAQ

  • Q How long is the delivery time?

    A
    For semi-automatic case making machines, delivery is typically within 10 working days. For fully automatic models, lead time is about 15–20 working days, depending on the order specifications.
     
  • Q What are your payment terms?

    A
    We accept T/T and L/C payments.
     
  • Q Where is your factory located?

    A
    Dongguan Pinchuang Automation Equipment Co., Ltd. is based in Dongguan City, just 40 minutes from Guangzhou Airport, making it convenient for international clients to visit.
     
  • Q What kind of after-sales support do you offer?

    A
    We provide comprehensive support, including overseas installation and training services (travel and accommodation costs borne by the buyer). In addition, we offer online guidance, troubleshooting, and remote assistance for program adjustments. Our machines also come with a warranty on parts and labor, along with upgrade options to keep your equipment up to date.
     
  • Q How does the machine ensure precision in case production?

    A
    Precision is at the core of our technology. Equipped with advanced servo systems, robotic arm positioning, and high-resolution camera alignment, our machines achieve positioning accuracy up to ±0.1mm. This ensures every hardcover or case is perfectly aligned, meeting the strict quality standards of publishing and luxury packaging.
     
  • Q What materials are compatible with the machine?

    A
    Our machines support various cover materials, including coated paper, art paper, cloth, and synthetic materials, with paper thickness typically ranging from 80–300g/m² and cardboard thickness from 1–4mm. This allows you to create high-quality, durable covers suited to different applications.
     
  • Q Can the machine produce different sizes and styles of cases?

    A
    Yes, our Automatic Case Making Machines are highly versatile. They can handle a wide range of case sizes and formats, from small book covers to oversized photo albums or custom-designed cases. The adjustable settings ensure flexibility for publishers, packaging companies, and specialty product manufacturers.
     
  • Q How fast can these machines produce cases?

    A
    Production speed varies by model, but our machines are engineered for efficiency. For example, models like the PC-500P can achieve production speeds of 20–30 cases per minute, depending on size and material. This makes them suitable for large-scale printing and packaging operations.
     
  • Q What is an Automatic Case Making Machine used for?

    A
    An Automatic Case Making Machine is designed to produce hardcovers and cases for a wide range of products. It automates processes such as paper gluing, cardboard positioning, pressing, and forming, making it ideal for producing book covers, photo albums, ring binders, game boards, luxury packaging cases, and other solid covers that require durability and precision.
     
  • Q How long will you delivery the machine?

    A If you buy semi automatic rigid box making machine , we will delivery within 10 working days , if you buy Automatic rigid box making machine , we need 15-20 working day to delivery the machine. 
  • Q What is your company payment terms!

    A
    We accept the T/T,LC payment 
     
  • Q Where is your factory location ?

    A Dongguan Pinchuang Automation Co., Ltd is located in Dongguan city Which only 40 minute to Guangzhou Airport. 
  • Q What kind of after-sales support do you offer?

    A
    Our technician can be abroad machine installation and training, The buyer need to pay the round ticket and commodation. And besides  we can offer online installation guidance, troubleshooting, and technical assistance from our expert team. and our machine has the Remote assitance to solve the machine  problem especially the program problem .we offer a warranty on parts and labor, as well as upgrade options to keep your machine up-to-date. At Dongguan Pinchuang Automation Equipment Co., Ltd., we’re committed to supporting your production success.
     
  • Q How does the machine ensure precision in box production?

    A
    Precision is a hallmark of our machines. The PC-8040A adopt the yamaha robotic arm and high image pixel system to achieve  a positioning accuracy of ±0.1mm. This ensures every box is perfectly aligned and assembled, meeting the high standards required for luxury packaging and professional presentation.
     
  • Q What materials are compatible with the machine?

    A
    Our machines are designed to handle a variety of materials commonly used in rigid box production. The PC-8040A supports paper thicknesses from 80g/m² to 300g/m² and paper sizes ranging from 120-1000mm in length and 80-780mm in width. This flexibility allows you to work with different paperboards and wraps to achieve the desired look and durability.
     
  • Q Can the machine produce different sizes and styles of rigid boxes?

    A
    Yes, our Automatic Rigid Box Making Machines are highly versatile. The PC-8040A, for instance, supports a wide range of box sizes—from a minimum of 60mm x 60mm x 15mm to a maximum of 500mm x 400mm x 120mm for single boxes, and up to 350mm x 200mm x 80mm for double boxes. It can also be adjusted to produce various styles, catering to diverse applications like gift boxes or electronics packaging.
     
  • Q How fast can these machines produce rigid boxes?

    A
    Production speed varies by model, but our machines are built for efficiency. For example, the PC-8040A Automatic Double Positioning Rigid Box Making Machine can produce 35-40 boxes per minute, depending on the box size and material. This high-speed capability makes it ideal for businesses with large-scale production needs.
     
  • Q What is an Automatic Rigid Box Making Machine used for?

    A
    An Automatic Rigid Box Making Machine is designed to produce rigid boxes, which are sturdy, premium packaging solutions. Automatic rigid box making machine will make the paper gluing, cardboard box corner pasting , cardboard box and paper positioning, and box forming machine automatically. Machine can do the gift box, flower box, watch box, jewelry box, shoe box, sweet box, mooncase box, cosmetic box, mobile phone box , chocolate box etc. 
     
  • Q what if we pay money but no shipment?

    A We are old company here and we are honest manufacturer . If you worry money paid but no shipment, we can send all your the packaging and shipping container loading picture. Or you can ask your Chinese friend come to inspect our factory and your machine. 
  • Q what your company payment terms?

    A We accept TT and LC payment. 
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Phone:+86-769-88181130
Adress: Er Wei Road, Dongbo Xincun Village, Zhongtang Town, Dongguan City, China.
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